Yeah, I woke up with a virus this morning. The virus told me I had viruses (lol – yeah – a computer virus) and it had ‘scanned’ and I needed to buy BestAntivirus2011. I clicked ‘cancel’ and a [.exe] file was downloaded. Not good. I clicked the ‘X’ to close the box – another copy of the [.exe] file was downloaded. Mmmmm…. I clicked on the ‘X’ to close the internet window and you guessed it - yet another copy of the [.exe] file was downloaded. I opened Windows 7 version of Explore (which I hate but that’s for another day) and erased the three files. Then I used CTRL+ALT+DEL to get to the task manager and close the internet. Entered the info to do a restore but only had three choices – all the rest were gone. Picked the oldest – didn’t work. Repeated above scenario twice (go online, get stupid alert and [.exe] files etc. Rebooted…. By now I’m late for work…. Ran Malwarebytes update and scan….. found a couple of Trojans. Ran FULL MCAFEE SCAN – took 2:45 – found nothing. Went online……. Repeat performance.
Called McAfee….. I have FOUR licenses but they are older than 30 days. So I get switched to the ‘BUY SUPPORT’ line. I get a tech that speaks perfect Hindu. So solly for the inconvenience. By now my head is spinning.
I ask him – why do I have to spend $89.95 for you to remove a virus that I got because the virus protection I bought from YOU didn’t protect me? He says… there are new viruses coming out 24/7 and their people are making fixes 24/7 and then I get the fixes when I update. So I say ‘Seems to me IF they had a fix for this one if would be in my update, correct?’ And he agrees. So then I say ‘So what do I get for my $89.95 since there is obviously no fix or I would have gotten it on my update.’ He says…. ‘you will get the fix.’
Now I ask YOU, my friends…. What am I missing here? By now, Habib and I are both hollerin’ and he’s saying he will send me a freebie program via email to run on my computer. This from a man who said my PROBLEM came from downloading (albeit unknowingly) a fake virus program from an email – which I am totally positive I DID NOT DO!
Twenty minutes into the new scan, I lose my internet – cuts off – back on – back off – back on. I text my ISP techie (how’s THAT for service – happens when you live in the kuntry) to tell him I’m blinking again. He replies…. He’s in the DFW airport and will come out when he gets home. I replied ‘thanks’ – did NOT tell him that there’s a motherload of storms between DFW and RDU – assumed he has enough to think about.
Oh - and they are sending me a Customer Service questionnaire via email. Huge mistake! Huge!
Did I mention that I Hate Computers!!!!